{"xsrfToken":"cb0dc9fe7622bc8111b09ad40ff888a738138a71_lout","branding":{"id":"4","key":"sd","name":"Film.io Help Desk","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#006e94","headerLinkHoverBGColor":"#006e94","headerBadgeColor":"#006e94"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/29ac31ba-da7d-46ef-81a1-24e9b9bdabcf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWU1MTc3Zi1kZDUzLTQ2ZTAtOWE3MS1hN2RkZGRjZWU3N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5YWMzMWJhLWRhN2QtNDZlZi04MWExLTI0ZTliOWJkYWJjZiI6WyJyZWFkIl19LCJleHAiOjE3NDUxNjkyMjAsIm5iZiI6MTc0NTE2ODYyMH0.JNqS6luA1J2dMfpaaHDj-KZQzzdF1T42Y2Xgj--_ncU&client=09e5177f-dd53-46e0-9a71-a7ddddcee77e&mode=fit","logoId":"29ac31ba-da7d-46ef-81a1-24e9b9bdabcf","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Film.io Support Center.","sharedPortalName":"Filmio Support Center","userInitialAnnouncementHeader":"Try our Knowledge Base, too: https://help.film.io/knowledgebase","translations":{"en-US":{"helpCenterTitle":"Welcome to the Film.io Support Center.","sharedPortalName":"Filmio Support Center","announcementHeader":"Try our Knowledge Base, too: https://help.film.io/knowledgebase","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1c1453","helpCenterTitleColor":"#6b6c71","bannerMediaApiUrl":"https://api.media.atlassian.com/file/27168b2d-c309-4c7b-aef7-326357b415e3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWU1MTc3Zi1kZDUzLTQ2ZTAtOWE3MS1hN2RkZGRjZWU3N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3MTY4YjJkLWMzMDktNGM3Yi1hZWY3LTMyNjM1N2I0MTVlMyI6WyJyZWFkIl19LCJleHAiOjE3NDUxNjkyMjAsIm5iZiI6MTc0NTE2ODYyMH0.ytx80JgTYX_qg24ut-F-cACKXJKjM1_7GdCTtlWrbWo&client=09e5177f-dd53-46e0-9a71-a7ddddcee77e&height=300&mode=fit","bannerMediaApiFileId":"27168b2d-c309-4c7b-aef7-326357b415e3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"sd","projectId":10062,"serviceDeskId":4,"name":"Film.io Help Desk","description":"<p>Welcome! Please select the category that most fits your question and submit a ticket. Someone on our team will be happy to help!</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"40","name":"Account Deletion","descriptionHtml":"","callToAction":"Account Deletion","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[9],"key":""},{"id":"41","name":"Account Security Concerns","descriptionHtml":"","callToAction":"Account Security Concerns","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[9],"key":""},{"id":"56","name":"Arbitration Requests","descriptionHtml":"","callToAction":"Arbitration Requests","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[12],"key":""},{"id":"52","name":"Compliance","descriptionHtml":"","callToAction":"Compliance","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[12],"key":""},{"id":"55","name":"Copyright Concerns & Violations","descriptionHtml":"","callToAction":"Copyright Concerns & Violations","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[12],"key":""},{"id":"44","name":"Creator Profile Questions","descriptionHtml":"","callToAction":"Creator Profile Questions","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[10],"key":""},{"id":"34","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10530,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[9],"key":""},{"id":"48","name":"FAN Token or Wallet Issues","descriptionHtml":"","callToAction":"FAN Token or Wallet Issues","introHtml":"<p>For any general questions on how the tokens function on the Film.io platform</p>","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[21],"key":""},{"id":"43","name":"General Account Questions","descriptionHtml":"","callToAction":"General Account Questions","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[9],"key":""},{"id":"47","name":"General Project Questions","descriptionHtml":"","callToAction":"General Project Questions","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[10],"key":""},{"id":"54","name":"Privacy & Security","descriptionHtml":"","callToAction":"Privacy & Security","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[12],"key":""},{"id":"35","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10548,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","groups":[21],"key":""},{"id":"36","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10538,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[22],"key":""},{"id":"53","name":"Terms and Condition Questions","descriptionHtml":"","callToAction":"Terms and Condition Questions","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[12],"key":""},{"id":"51","name":"DAO questions","descriptionHtml":"","callToAction":"DAO questions","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"49","name":"Film Investment Questions","descriptionHtml":"","callToAction":"Film Investment Questions","introHtml":"","icon":10553,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"33","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10552,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[],"key":""},{"id":"32","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10544,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"37","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10542,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"30","name":"Technical support","descriptionHtml":"<p>this is a form. go to <a href=\"http://www.w.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://www.w.com</a></p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10523,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Bugs & Platform Problems"},{"id":22,"name":"Share a Feature Idea"},{"id":10,"name":"Creators & Projects"},{"id":9,"name":"General Account Issues"},{"id":12,"name":"Legal Questions"}],"orderMapping":{"12":[56,55,54,53,52],"11":[51,48],"9":[43,41,40,34],"10":[47,44],"21":[35,48],"22":[36],"8":[30,32,33,35,36,37]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWU1MTc3Zi1kZDUzLTQ2ZTAtOWE3MS1hN2RkZGRjZWU3N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDUxNjk4MjAsIm5iZiI6MTc0NTE2ODYyMH0.M2i_AFbfS1dMcpFYIrKc7SG_BujrcFV5ynB2ixp2pn0","targetCollection":"upload-project-10062","endpointUrl":"https://api.media.atlassian.com","clientId":"09e5177f-dd53-46e0-9a71-a7ddddcee77e","tokenDurationInMins":20}},"reqCreate":{"id":35,"projectId":10062,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10548,"iconUrl":"https://filmio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10548","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10115","fieldConfigId":"10283","label":"Browser","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10157","label":"Chrome","selected":false,"children":[]},{"value":"10158","label":"Safari","selected":false,"children":[]},{"value":"10159","label":"Firefox","selected":false,"children":[]},{"value":"10164","label":"Other / Unknown","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10116","fieldConfigId":"10284","label":"Operating System","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10160","label":"Windows","selected":false,"children":[]},{"value":"10161","label":"Android","selected":false,"children":[]},{"value":"10162","label":"macOS","selected":false,"children":[]},{"value":"10163","label":"iOS","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10113","fieldConfigId":"10281","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10114","fieldConfigId":"10282","label":"Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/35","calendarParams":{"firstDay":0,"date":"2025-04-20T10:03:40-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwOWU1MTc3Zi1kZDUzLTQ2ZTAtOWE3MS1hN2RkZGRjZWU3N2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA2MiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDUxNjk4MjAsIm5iZiI6MTc0NTE2ODYyMH0.M2i_AFbfS1dMcpFYIrKc7SG_BujrcFV5ynB2ixp2pn0","targetCollection":"upload-project-10062","endpointUrl":"https://api.media.atlassian.com","clientId":"09e5177f-dd53-46e0-9a71-a7ddddcee77e","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}